Monday, October 02, 2006

Indian call centre staff face abuse on the line

Abuse from British and American customers is driving increasing numbers of Indian call centre workers from their jobs, defeated by the strain of handling persistent rudeness. Irate customers were cited as one of the main industry stress factors in a recent survey of call centre staff, and some organisations have begun employing psychiatrists and counsellors to help employees to cope. There was a lot of racist abuse once people detected from Indian's accents that they weren't English. Works face a spectrum of rudeness - from sexual harassment to fury at unsolicited sales calls, to open racism. Industry analysts have seen the phenomenon of racist clients grow in recent years, as customers in Britain and the US become increasingly sensitive to the political issue of jobs outsourced to India.

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